1. How to cancel

Open Settings → Billing in Biztricks and cancel there. You do not need to email anyone, and nobody will try to talk you out of it on the phone.

Cancelling stops the next renewal. It does not end your access on the day you click it — you keep the workspace, and everything in it, until the end of the period you have already paid for. A monthly subscription cancelled on the 3rd runs to the end of that month's cycle; an annual one runs to the end of its year.

2. The trial

Every new workspace starts with a 14-day free trial of the complete product. No payment is taken to begin it and nothing is charged when it ends — you choose a plan, or you do not.

The trial exists precisely so that the decision is made before any money changes hands. Please use it: it is the whole product, not a limited edition.

3. When we refund

We refund in these circumstances:

A duplicate or erroneous charge. Charged twice for the same period, or charged after cancelling — refunded in full, and we would rather find it ourselves than have you find it.
An unauthorised charge. If you did not authorise a payment, tell us and we will investigate and refund if it was ours to refund.
A failure on our side. If Biztricks is materially unusable for an extended period through our fault, we will refund or credit the affected period.
Within 7 days of a first paid subscription, if you tell us Biztricks does not do what this website says it does. We would also like to know which sentence misled you, so we can fix it.

4. When we do not refund

Part-used periods. Cancelling mid-cycle does not produce a pro-rata refund; you keep the service to the end of the period instead.
A period you did not use. A subscription that renewed and sat idle is not refundable on that ground alone. If you forgot to cancel a renewal you did not want, write to us — we read those on their facts rather than by policy.
Changing to a smaller plan. A downgrade takes effect at the next renewal and does not refund the difference for the current one.
Features Biztricks has never claimed to have. Everything Biztricks does not do is listed on the FAQ and on each feature page, and we go out of our way to put it there before you buy rather than after.

5. How a refund is paid

To the original payment method, through Razorpay. Once we approve it, it is typically with your bank within 5 to 10 working days, and the exact timing is your bank's rather than ours. Refunds are made in Indian rupees.

Where GST was charged on the original payment, it is refunded with it.

6. If a payment fails

We do not cut a workspace off the moment a card is declined. Your workspace stays usable for a short grace period while we tell you and you fix the payment method. If it remains unpaid after that, the workspace becomes read-only — you can still open everything and export it — rather than being deleted.

7. Your data when you leave

Export your data from the app before your access ends. It is available for as long as your workspace is active, including during the paid period that follows a cancellation and during a read-only period.

After an account closes we keep the data for a limited period so that a closure made in error can be reversed, and then delete it. If you want it deleted immediately, ask us and we will do it.

Share links you created stop working when the workspace does. If your customers still need a document, download the PDFs before you go.

8. Prices

Starter is ₹599 per month or ₹5,999 per year, and Professional is ₹1,499 per month or ₹14,988 per year. All prices exclude GST, which is charged in addition at the applicable rate. If we change a price, the change applies from your next renewal and we will tell you before it does — a price never changes in the middle of a period you have paid for.

9. Asking for a refund

Write to hello@vedatricks.com with your workspace name and the payment you are asking about. We will reply with a decision, and with the reason for it either way.

Refunds and cancellation